Return, replacement and refund outcomes must be based on the product, seller terms, applicable law and the approved operating process.
Keep the order reference, product details and a clear explanation of the issue.
Photos or other relevant information may help the seller and support team understand the issue.
Do not assume a refund or replacement until the authorised process confirms the outcome.
Final legal wording, timelines and payment-refund mechanics will be added after company registration, merchant onboarding and operational approval.