1. Order Processing Time All orders placed on Evrixy Multivendor Marketplace are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Products undergoing quality verification under our Verified by Evrixy (VBE) protocol are inspected thoroughly at our hub before being handed over to logistics partners.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the delivery location, product weight, and the chosen vendor’s location.

• Local Delivery (Sri Lanka): Standard delivery takes 2–4 business days via our trusted local logistics partners.

• International Shipping: Global deliveries take 7–14 business days depending on the destination country and customs procedures via international couriers (e.g., DHL, FedEx).

3. Shipment Confirmation & Order Tracking Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number. You can track your package live by visiting the Order Tracking page on evrixy.com or logging into your My Account section.

4. Customs, Duties, and Taxes (International Orders) Evrixy is not responsible for any customs and taxes applied to your order during international delivery. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

5. Damages and Missing Packages If your package arrives damaged or if items are missing, please retain all packaging materials and notify us immediately within 48 hours of delivery at support@evrixy.com along with photos of the damaged box/item so we can initiate a claim with the courier service.

Contact Us For any shipping or delivery inquiries, please contact our logistics support team:

• Email: support@evrixy.com / info@evrixy.com

• Website: evrixy.com