1. Return Eligibility & Period At Evrixy, customer satisfaction is our highest priority. If you receive a product that is damaged, defective, or incorrect, you are eligible to request a return or replacement within 7 days of receiving your package.

2. Conditions for Returns To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in its original packaging with all tags, labels, and warranty cards attached.

• Proof of purchase (order number or invoice) must be provided.

• Products verified under our Verified by Evrixy (VBE) quality check are thoroughly inspected before dispatch, but claims regarding transit damage will be honored upon proof.

3. Non-Returnable Items Certain types of goods cannot be returned for hygiene and safety reasons:

• Perishable items (e.g., fresh food, organic produce).

• Personal care, beauty, or intimate health items once unsealed.

• Downloadable software or digital gift cards.

4. Return & Inspection Process

1. Submit Request: Go to My Orders in your account or contact our support team at support@evrixy.com within 7 days of delivery.

2. Inspection: Once we or the vendor receive the returned item, our Quality Control team will inspect it and notify you of the approval or rejection of your refund.

3. Dispatch of Replacement: If approved for replacement, a new product will be dispatched at no additional delivery cost.

5. Refund Process & Timelines

• Once approved, your refund will be processed back to your original payment method (Credit/Debit Card, Bank Transfer, or Store Credit) within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

6. Cancellations You may cancel an order before it has been dispatched by the vendor or processed through the VBE hub. Once dispatched, orders cannot be canceled and must follow the standard Return Policy.

Contact Us For any questions regarding returns or refunds, please reach out to us:

• Email: support@evrixy.com / info@evrixy.com

• Website: evrixy.com