Returns & Refund Policy

Our 14-day return policy for Evrixy orders.

Return window

You may request a return within 14 days of receiving your order. Requests made after 14 days may be declined.

Eligible items

Items must be unused, in their original packaging and with all tags and accessories. Perishable goods (such as food and spices), personal care and hygiene items, and custom-made products cannot be returned unless they arrive faulty, damaged or incorrect.

Damaged, faulty or wrong items

If your item arrives damaged, faulty, not as described or incorrect, contact us within 14 days of delivery and send clear photos (and an unboxing video if you have one). We will arrange a replacement or a refund at no extra cost to you.

How to return an item

Email support@evrixy.com or message us on WhatsApp with your order ID and the reason for the return.
We aim to reply within 2 working days and will confirm whether the return is approved and how to send the item back.
Pack the item securely in its original packaging and send it using the method we confirm.
Once the item is received and checked, we process your refund or replacement.

Who pays for return shipping

Seller error (wrong, faulty, damaged because of poor packing, or not as described): the seller pays the return shipping and the refund.
Courier damage or loss: you are refunded in full. Evrixy and the seller then claim from the courier, so you never have to wait for that claim.
Change of mind: you pay the return shipping. The product price is refunded; the original delivery charge is not.

Refunds

Approved refunds are issued online. Card payments are refunded to the original card through our payment partner. For Cash on Delivery orders, we will confirm the online refund method with you when your return is approved. Refunds are normally completed within 7 to 10 working days after the returned item is received and checked. Your bank may need extra time to show the refund.

Cancelling an order

You can cancel an order before it ships for a full refund. Contact us as soon as possible with your order ID. Once an order has shipped, the return process above applies.

Questions or disputes

If you are not satisfied with a decision, write to support@evrixy.com and we will review it. These terms do not limit any rights you have under Sri Lankan consumer protection law.