Help Center

Answers to common questions about orders, delivery, payments, returns and selling.

Orders and delivery

Orders within Sri Lanka usually arrive in 2 to 5 working days. International shipping is coming soon.

Rs. 350 for Western Province and Rs. 450 for other areas. Delivery is free on orders over Rs. 10,000.

Open the Track Your Order page and enter your order ID and billing email.

Payments

Cash on Delivery for orders up to Rs. 10,000. Card payments will be added soon.

Cash on Delivery is available for orders up to Rs. 10,000.

Returns

Yes. You can request a return within 14 days of delivery. See our Returns and Refund Policy for details.

Selling on Evrixy

Visit the Become a Seller page, create your account and submit your store details for verification.

A flat 10% commission on each completed sale. Payouts are made every Wednesday.

Still need help? Contact our support team.

Cancelling or changing an order

Contact us as soon as possible with your order number. We can cancel an order before the seller has shipped it. Once it has shipped, you can refuse delivery or return it under our return policy.

Damaged or wrong item

Contact us within 14 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.

When will I get my refund?

Approved refunds for card payments go back to the original card. For Cash on Delivery orders, we confirm the refund method with you when the return is approved. Timing depends on your bank.

Account and password

Use the Account page to log in, view orders, update your details or reset your password with the Lost your password link.