Welcome to the Evrixy Help Center. Below you will find answers to the most common questions from our buyers and vendors.

🛒 General & Customers

Q1: What is Evrixy Multivendor Marketplace?

Evrixy is an online marketplace connecting buyers with trusted vendors offering Sri Lankan spices, fashion, electronics, organic goods, and more.

Q2: What is the “Verified by Evrixy (VBE)” badge?

Products marked with the VBE badge undergo a physical quality control check at our hub before delivery to ensure quality, authenticity, and accurate packaging.

Q3: How do I track my order?

You can track your order status live by visiting our Order Tracking page and entering your Order ID, or by logging into your account under My Orders.

Q4: What payment methods are accepted?

We accept major Credit/Debit cards, local online banking via secure gateways (PayHere), and international payments via PayPal.

🛍️ Returns & Refunds

Q5: Can I return a product if I am not satisfied?

Yes, eligible items can be returned within 7 days of delivery. Please refer to our Return & Refund Policy page for complete terms and non-returnable items.

Q6: How long does a refund take?

Approved refunds are processed back to your original payment method within 5–10 business days.

🏪 For Vendors & Sellers

Q7: How can I sell my products on Evrixy?

Click on Become a Seller in the menu or go to our Vendor Onboarding page to register your store and upload your business details.

Q8: How do vendors receive payouts?

Vendors can request payouts through their Vendor Dashboard once an order is successfully delivered and verified.

📞 Contact Support

If you couldn’t find the answer to your question, feel free to reach out to us:

• Email: support@evrixy.com / info@evrixy.com

• Website: evrixy.com/contact-us